Frequently asked questions
If your question is not answered here, the shipping, crypto payments and terms pages go into more detail.
Do I need an account to order?
Yes. An order is tied to an account so that its status, payment details and tracking number stay available to you afterwards. There is no guest checkout, and order details are never visible outside the account that placed the order.
How can I pay?
In cryptocurrency only: USDT on TRON (TRC20), USDT on Ethereum (ERC20), or ETH. After placing an order you get a receiving address and an exact amount to send.
Can I pay by card, PayPal or bank transfer?
No. We do not accept credit or debit cards, PayPal, bank transfers, PIX, boleto or cash on delivery. Cryptocurrency is the only payment method.
Do you accept Bitcoin?
No. The supported networks are USDT (TRC20), USDT (ERC20) and ETH. Sending any other coin, or sending to the wrong network, will not be credited to your order.
Why does the amount have odd decimals?
Each order is assigned a unique exact amount. That is how a payment is matched to your order, so send the amount shown exactly — not rounded.
What if I send a different amount?
An order is credited once at least the exact amount arrives. The usual cause of a shortfall is an exchange taking its withdrawal fee out of the transfer, so add the fee on top instead of letting it come out of the amount. Sending more than the exact amount still credits the order.
What happens if the payment window expires?
You have 60 minutes from placing the order to send the payment. If nothing has arrived by then the payment expires, and that order cannot be paid afterwards — place a new one instead. Nothing is charged for an expired order. Send within the window: a transfer arriving after it may not be matched automatically.
Which currency am I charged in?
Prices are set and charged in US dollars. You can switch the display to Brazilian reais, but that figure is a conversion estimate — the crypto amount is derived from the USD price.
Do you ship outside Brazil?
No. We ship only within Brazil. Nothing we send crosses a border, which is also why there is no customs step and no import paperwork for you to deal with.
How long does delivery take?
In São Paulo and Rio de Janeiro an order can arrive the same day, if it is confirmed before the courier cut-off and there is capacity that day. Everywhere else, express usually takes 1-2 business days after dispatch and standard 2-5. The clock starts at dispatch, and an order is dispatched only once its payment is confirmed.
How much does shipping cost?
Standard shipping is included in the price. Express adds a flat $5. Same-day, where it is offered, costs nothing extra.
Do I need to provide a CPF?
No. We do not ask for a CPF and do not collect one. The delivery form asks only for the name, phone number and address the parcel is going to.
How do I check my order status?
Sign in and open My orders. There is no guest lookup: order details are only visible from the account that placed the order.
How is the order packaged?
In plain packaging with no product names or store branding on the outside.
What if an item is out of stock after I pay?
Listings can sell out. If that happens after an order is paid, we contact you to arrange either a replacement or a refund for that item.
How should I store the products?
The label on each item is the authority for how it should be kept. Our own handling is temperature-aware — heat-sensitive items are packed with that in mind — but we do not publish storage, handling or usage protocols beyond what the label states.
Are the products tested?
Products are third-party tested for identity and purity. We do not publish dosing or usage guidance, and nothing we supply is intended for human or veterinary use.